FAQs

Online: Follow prompts on your invoice (payment fields at the bottom of your online invoice).

We do not accept direct deposit payment. 

Any available discount will be automatically applied at checkout. If relevant, add a promo code to your cart.

Please contact us if you believe there to be an error.

You can purchase gift cards to suit any budget. Simply send us an email with your desired gift card amount. 

Yes.

Wholegreen Bakery, located on the ground floor of our building.

Phone: For all enquiries, please contact (02) 9286 3963.

The Consulate General of France in Sydney is the best point of contact for French nationals seeking assistance. Please contact (02) 9268 2400.

Click here for details on conference room hire. 

We offer French-English and English-French translation services.

More information and document submission available here.

To renew your membership with us, simply click here and select the type of membership you prefer.

All memberships are valid for 12 months from the date of purchase.

Download your membership card via the Portal, by clicking on the icon in the top right-hand corner. You can also print it if you prefer.

Yes, email us to arrange for a physical copy of your Membership Card to be printed. Available for pick-up only from CBD.

Any changes require 72 hours notice (minimum). Please contact us at privatetuition@afsydney.com.au

Rescheduling: Please contact your teacher or the private tuition coordinator at least 72 hours in advance of the lesson. 

Cancelling: 24 hours' notice is required, otherwise full fee will be charged. 

Fees are not refundable or transferable. 

We strive to be as accommodating as possible to help students complete their private tuition package. 

No.

Our private tuition options include online (via Zoom) or onsite at Alliance Française de Sydney.

Unfortunately, we do not offer trials. 

Rest assured we have never had a dissatisfied student; we're confident you'll enjoy our private tuition service. 

All private tuition lessons in a package must be completed within 6 months of the first class. 

Please contact privatetuition@afsydney.com.au to renew your package.

Please allow 14 working days to your request to be processed.

We work on a case-by-case basis to pair you with a teacher most suited to your individual needs and availabilities. 

It is important that you feel comfortable and happy with your teacher. We do our best to match you with the teacher most suited to helping you achieve your goals. 

Please contact us to discuss your learning experience.  

Check with your specific institution, as requirements can vary. As a general rule, most universities and employers require a minimum B2 level.

Yes.

Contact us to organise your exam supervision. 

Yes.

You will need to provide us with a pre-paid envelope with your name and address so that we can post your certificate or diploma once it is received. 

Adults:

Our adult DELF preparation workshops have a 100% pass rate in their DELF exams. Enrol here. 

Kids & Teens:

Our holiday programs offer focussed preparation for DELF candidates.  

For school groups, we have onsite and online preparation modules available. 

Yes, unfortunately you will have to wait until the next session to register for the exam. 

You will receive your exam timetable 10-15 days prior to the exam. 

Exams are usually held between 9:00am and 4:00pm. 

All details, including session dates and prices, can be found here. 

Depending on the type of exam, it can take up to one month to receive your grades and certificate.

It can take up to 4 months to receive the official diploma (for DELF exams). 

You can take steps to ensure you pass your exam the next time you sit it. We have DELF preparation classes and private tuition options to help you prepare for success in the exam.  

If you feel the exam level was too difficult, you can take our placement test to determine a more appropriate level.  

We run French classes for the entire family: Adults, Teens and Kids. 

Please view our course guide for more information on our range of online and on-site courses.

Session dates, class times and fees are available at the bottom of each course page. 

Yes! 

We run beginner-level classes all year round. 

If enrolments are not yet open for your desired course, please join our waiting list to reserve your spot.

Find answers to all your burning questions here.

Please view our booklist for more information, including pick-up and home delivery options.

Unfortunately, for reasons of class management and to ensure the best learning outcomes for all our students, it is not possible to defer after the classes have started.

Exception can be made under specific circumstances. Simply send us an email explaining your situation. Please note that all deferrals are subject to our T&Cs.

We consider that your level will remain valid for 6 months. You can pick up where you left off within this period. 

To ensure your level doesn't deteriorate until you return to class, consider perhaps the Frantastique app, our Essentials workshops, or the odd private tuition session.

The Student Portal plays a crucial role in enhancing your learning journey. It serves as a central hub where you can access essential information such as invoices, Zoom links, past lessons, and supplementary materials related to your class.
Additionally, you have the opportunity to actively engage with your teacher and fellow classmates through posting, commenting, and exchanging ideas.
Accessing the Student Portal is a straightforward process. Just click on your name located in the top right corner, select the student portal option, and choose your current class.
That's all it takes to gain entry and explore its contents.

The Student Portal becomes available for access seven days before your course starts.
Typically, your teacher will post essential information such as the Zoom link, course content, and a welcome message within 48 hours prior to your class.
Please note that the lessons and any additional content will only be accessible for three weeks after your course concludes. It is advisable to download any elements you wish to save before this deadline.

You can contact your teacher directly via your Student Portal (simply click on your name on the top right corner and select student portal, then select your current class).
Alternatively, you can email enquiries@afsydney.com.au and we will put you in touch.

Your level is A1.1 - to enrol, please select your preferred class details here.

Our Conversation courses are a great way to maintain fluency in French through lively discussions and meaningful conversations covering a wide array of topical issues, stimulated and supported by articles and videos from the French press.

You can enrol here. 

Depending on your level, you can attend one of our A1, A2 or B1 Essentials classes here. 

Please log in to your existing account here. 
Your level and the classes available to you will be indicated in your "My Account" profile. 

If you are a beginner, you can take our crash-course here 

For more advanced learners, private tuition is a great option to target specific learning objectives. 

You will need to take a placement test online here. 

If you are enrolled in a Comprehensive course, you can book a Catch Up lesson here. 

For all other courses, check your e-learning platform for missed content or reach out to your teacher.

Simply share your Creative Kids voucher details with us here.

A member of our team will contact you shortly to finalise your discounted enrolment. 

Please send us an email to inform us of your child's absence from class. 

Yes.

Young minds are like sponges when it comes to learning languages; your child will quickly catch up on any missed content, and will be supported by our skilled teachers along the way. 

Tickets can be purchased directly from participating cinemas, either online or at the box office. 

Reach out to us at school@afsydney.com.au to organise your excursion to our French Film Festival.

Each of the selected films is accompanied by a teaching kit.

Simply present your membership card at the box office to receive a discount on your ticket to the Alliance Française French Film Festival. 

Please view our opening hours for more info. 

We encourage our avid Media Centre fans to make the most of the numerous online resources and activities which you can find here. 

Students: Your access is valid for the length of your course plus the two months following.

Members: You can access these resources as long as your membership is valid.

Books: 2 weeks
DVDs: 1 week

It depends on your membership: 

Individual and Concession: 3 items
Family: 6 items

Culturetheque is run as a separate website to Alliance Française de Sydney. 

You can borrow up to 3 items simultaneously (with the possibility of early return) and up to 5 titles per month. 

To access our e-library:

1. Register here by completing the form and creating yoru own login details. Your user name should be your first and last name with no spaces (e.g. peterwatson) 
2. Please allow 24 hours for your account to be validated and activated by our team.

On weekends, activation requests will be managed on Monday. 

Please email us at enquiries@afsydney.com.au and a member of our team will contact you to provide assistance.

There is no automatic renewal when you sign up for another French class with us. 

To have your access renewed, please send us an email.